At 9TORAMP, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit or use our website, purchase our products, create an account, or otherwise interact with our services.

By accessing or using the 9TORAMP website, you acknowledge that you have read and understood this Privacy Policy.

1. About 9TORAMP

9toramp is an online fashion store offering curated fashion products for women. Our website allows customers to browse products, create accounts, place orders, make payments, track purchases, and interact with us regarding products and services.

In this Privacy Policy, “9TORAMP,” “we,” “us,” and “our” refer to the operator of the 9TORAMP website.

2. Information We Collect

Depending on how you interact with our website, we may collect different types of information.

Information You Provide Directly
When you create an account, place an order, contact us, subscribe to communications, or otherwise interact with 9toramp, we may collect information such as:

• Full name
• Mobile/telephone number
• Email address
• Billing information
• Shipping and delivery address
• Account login information
• Order and purchase details
• Product preferences and related information
• Information you provide when contacting customer support
• Reviews, feedback, comments, or other information you voluntarily submit

Payment Information
Payments made through our website may be processed by third-party payment service providers. Depending on the payment method you select, information necessary to process your payment may be shared securely with the relevant payment provider. 9toramp does not intend to retain complete credit/debit card numbers, CVV numbers, or other sensitive payment credentials on its own systems. Payment providers may independently process information in accordance with their own privacy policies and terms.

Automatically Collected Information
When you visit our website, certain technical and usage information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Approximate location information derived from technical data
• Pages visited
• Products viewed
• Referring website or source
• Date and time of visits
• Website interaction and usage information
• Information about how you navigate and use our website

This information helps us understand website usage, improve performance, maintain security, and provide a better shopping experience.

3. Cookies and Similar Technologies

9toramp may use cookies, pixels, tags, local storage, and similar technologies to operate and improve our website. These technologies may help us:

• Keep you signed in
• Remember shopping cart and website preferences
• Understand how visitors use our website
• Improve website functionality
• Measure marketing and advertising performance
• Provide relevant content and offers
• Detect fraudulent or suspicious activity
• Improve website security

Some cookies may be placed by third-party services that support our website, analytics, payments, advertising, or other functionality. You can control or disable certain cookies through your browser settings. However, disabling cookies may affect some website features and functionality.

4. How We Use Your Information

We may use the information we collect for purposes including:

• Creating and managing your customer account
• Processing and fulfilling orders
• Processing payments
• Delivering products to you
• Providing order confirmations and shipping updates
• Communicating with you about your purchases
• Responding to customer support requests
• Sending service-related notifications
• Sending promotional communications where permitted
• Improving our products, website, and customer experience
• Understanding customer preferences and website usage
• Personalizing your shopping experience
• Managing reviews and customer feedback
• Detecting and preventing fraud, abuse, and unauthorized activity
• Maintaining website and information security
• Complying with applicable legal and regulatory requirements
• Protecting our legal rights and interests

5. Account and OTP Information

If 9TORAMP provides account access or authentication through mobile number, OTP, email, or another authentication method, we may collect and process the information necessary to verify your identity and provide access to your account.

For example, your mobile number may be used to send a one-time password (OTP) for login or verification. OTP information is used for authentication and security purposes and should not be shared with anyone.

6. Order and Delivery Information

When you place an order, we use relevant information to process and fulfill your purchase. This may include sharing necessary information with:

• Payment processors
• Shipping and logistics providers
• Delivery partners
• Technology providers supporting order management
• Customer support providers where applicable

Only information reasonably necessary to complete the relevant service should be shared with these providers.

7. Communications from 9TORAMP

We may contact you using the information you provide for purposes such as order confirmations, payment confirmations, shipping and delivery updates, return or refund communications, customer service, account-related notifications, security alerts, and important changes to our website, policies, or services.

Where permitted by applicable law, we may also send promotional communications regarding new products, offers, collections, or other updates. You may opt out of promotional communications by using the unsubscribe mechanism provided in the communication or by contacting us. Please note that opting out of marketing messages does not necessarily prevent us from sending essential transactional or service-related communications.

8. Customer Reviews and Feedback

If you voluntarily submit a product review, rating, testimonial, feedback, photograph, or other content, we may use that information for purposes such as displaying customer feedback on our website or promoting 9toramp. You should avoid submitting personal information that you do not want publicly displayed. Where appropriate, we may moderate or remove content that violates our policies or applicable law.

9. Sharing of Personal Information

We do not sell your personal information as a standalone product. We may share information with trusted third parties when necessary to operate our business and provide our services, including:

• Payment gateway and payment processing providers
• Shipping and delivery partners
• Website hosting and technology providers
• Analytics and performance providers
• Marketing and communication service providers
• Customer service providers
• Fraud prevention and security providers
• Professional advisers, where necessary
• Government authorities or law enforcement where required by law

Third-party service providers may process information according to their own terms and privacy policies. We seek to limit information shared with third parties to information reasonably necessary for the relevant purpose.

10. Third-Party Services and Links

Our website may use or provide access to third-party services, applications, payment gateways, social media features, advertising services, or external websites. If you interact with a third-party service or leave the 9TORAMP website, that third party may collect and process information according to its own privacy policy.

9TORAMP is not responsible for the privacy practices, security, or content of independent third-party websites or services. We encourage you to review the privacy policies of third-party services before providing them with personal information.

11. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction. However, no website, electronic transmission, storage system, or method of transmission over the internet can be guaranteed to be completely secure.

You are also responsible for maintaining the confidentiality of your account credentials and OTPs and should immediately contact us if you believe your account has been accessed without authorization.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to complete transactions, maintain business and transaction records, provide customer support, resolve disputes, prevent fraud, meet legal, accounting, tax, and regulatory requirements, enforce our agreements, and protect our legitimate business interests.

When information is no longer required, it may be deleted, anonymized, or securely disposed of, subject to applicable legal and operational requirements.

13. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the ability to request access, correction, or deletion of information, withdraw consent, opt out of promotional communications, or raise concerns regarding data handling. Some requests may be subject to legal, contractual, or operational limitations. Contact us to exercise these rights.

14. Children’s Privacy

The 9TORAMP website is intended for general consumers and is not specifically directed toward children. We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law. If you believe a child has provided personal information without consent, please contact us.

15. Fraud and Security

We may collect and process information to identify, investigate, prevent, or respond to fraudulent transactions, suspicious account activity, payment abuse, unauthorized access, misuse of promotional offers, or security violations. Information may be shared with payment providers, fraud-prevention services, or law enforcement when necessary.

16. International Data Processing

Some service providers used by 9TORAMP may operate or process information outside India. Where personal information is transferred to another country, we seek to use appropriate safeguards and contractual protections as required by applicable law.

17. Legal Disclosures

We may disclose personal information where we reasonably believe disclosure is necessary to comply with legal processes, respond to government requests, protect rights and safety, investigate fraud, or enforce our Terms of Service.

18. Business Transfers

If 9TORAMP’s business, assets, or operations are reorganized, transferred, merged, acquired, or otherwise changed, personal information may be transferred as part of that transaction, subject to applicable law and appropriate protections.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or applicable legal requirements. The updated version will be posted on this page along with a revised “Last Updated” date.

20. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us: