Return/Exchange Policy
At 9TORAMP, every piece is carefully curated and inspected before it reaches you. We want you to love what you receive, and we understand that sometimes a return may be necessary.
Return Window
You may request a return within 5 days of receiving your order.
To be eligible for a return, the item must be:
- Unworn and unused
- In its original condition
- Free from stains, marks, makeup, perfume, odour, or any signs of wear
- Returned with all original tags, packaging, and accessories intact
Return & Inspection
Once we receive the returned item, it will undergo a quality inspection.
A refund will be processed only after the item has been inspected and approved by our team.
If the item does not meet our return conditions or is received in an unsuitable condition, the return will be rejected and no refund will be issued. The item will be sent back to the buyer, with the applicable return shipping costs to be borne by the buyer.
Return Shipping
Return shipping costs are to be borne by the buyer. We recommend using a reliable, trackable shipping service, as 9TORAMP will not be responsible for returns lost in transit.
Returns must be shipped within 5 days after delivery to the following address: E 63 FF Greater Kailash Part 2 New Delhi 110048
Refunds
Once your return passes inspection, the eligible refund will be initiated to the original payment method. Processing times may vary depending on your bank or payment provider.
Please note: Items purchased on sale, marked as final sale, or specifically identified as non-returnable are not eligible for return.
For any questions regarding a return, please contact our customer support team before shipping the item back.
9TORAMP— Curated for your every hour.
