Welcome to 9toramp. These Terms of Service (“Terms”) govern your access to and use of the 9toramp website, including browsing, creating an account, purchasing products, submitting reviews, and using any other features or services made available through our website.

By accessing or using the website, you agree to comply with these Terms. If you do not agree with any part of these Terms, please do not use the website.

These Terms should be read together with our Privacy Policy, Return & Refund Policy, and any other policies or notices published on the website.

1. About 9toramp

9toramp is an online fashion destination offering a curated selection of women’s clothing and related fashion products.

The website is intended to provide customers with an online platform through which they can discover, purchase, and receive products offered by 9toramp.

Throughout these Terms, “9toramp,” “we,” “us,” and “our” refer to the operator of the 9toramp website, while “you,” “your,” or “customer” refers to any person accessing or using the website.

2. Eligibility to Use the Website

You must be legally capable of entering into a binding agreement under applicable law to make purchases through the website.

If you are below the applicable age of majority, you may use the website only with the involvement and consent of a parent or legal guardian where required by law.

By using the website, you confirm that the information you provide to us is accurate and that you have the authority to use any payment method or account associated with your transactions.

3. Using the 9toramp Website

You agree to use the website only for legitimate purposes and in accordance with applicable laws.

You must not:

• Use the website for fraudulent or unlawful activities.
• Attempt to gain unauthorized access to the website or its systems.
• Interfere with the operation or security of the website.
• Introduce viruses, malicious code, or harmful software.
• Attempt to circumvent website security measures.
• Use automated systems to extract or collect website data without authorization.
• Copy, reproduce, modify, distribute, or commercially exploit website content without permission.
• Impersonate another individual or provide false information.
• Use another person’s account or payment credentials without authorization.
• Place orders using information that is knowingly false or misleading.

We may restrict, suspend, or terminate access to the website if we reasonably believe these Terms have been violated.

4. Products and Product Information

We make reasonable efforts to ensure that product names, descriptions, photographs, measurements, prices, colors, sizes, and availability displayed on the website are accurate.

However, certain differences may occur because of:

• Screen and device settings
• Photography and lighting conditions
• Manufacturing variations
• Product batches
• Measurement methods

Product photographs are intended to provide a visual representation of the item and may not always reflect the exact appearance of the product under every lighting or display condition.

Product availability can change without notice. A product added to your cart is not necessarily reserved until your order has been successfully placed and accepted.

We may discontinue products, modify product information, or change availability at any time.

5. Prices and Taxes

Prices displayed on the website are shown in the applicable currency indicated during the shopping and checkout process.

Product prices, promotions, discounts, and offers may be changed or withdrawn at any time.

Where applicable, taxes and other legally required charges will be reflected during checkout or included in the displayed price as required by applicable law.

The final amount payable will be the amount shown at checkout before you confirm your purchase.

6. Placing an Order

When you submit an order, you are making a request to purchase the selected products at the price and under the terms displayed at checkout.

After placing an order, you may receive an order confirmation through email, SMS, or another communication channel provided by you.

An order confirmation acknowledges receipt of your order but does not necessarily guarantee fulfillment.

We reserve the right to decline or cancel an order in circumstances including:

• Product unavailability
• Incorrect product or pricing information
• Suspected fraudulent activity
• Payment issues
• Incorrect or incomplete customer information
• Delivery limitations
• Duplicate or unusually large orders
• Technical or system errors
• Violation of these Terms or other website policies

If we cancel an order after payment has been received, the applicable amount will be refunded through the relevant payment method or process, subject to applicable payment-provider procedures.

7. Customer Account

Certain website features may require you to create an account or verify your identity using your mobile number, email address, OTP, or another authentication method.

You are responsible for:

• Providing accurate account information.
• Keeping your account information up to date.
• Protecting your login credentials and OTPs.
• Informing us promptly if you suspect unauthorized access.

You must not share OTPs or authentication credentials with another person.

We may suspend or restrict an account where we reasonably believe it has been compromised, misused, or operated in violation of these Terms.

8. Payment

Payments may be processed through third-party payment gateways and financial service providers supported by 9toramp.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payment transactions may be subject to the terms, conditions, security procedures, and privacy policies of the relevant payment provider.

9toramp does not guarantee that every payment method will remain available at all times.

If a payment is unsuccessful, declined, reversed, or otherwise not completed, we may cancel or place the relevant order on hold until the payment issue is resolved.

9. Shipping and Delivery

Orders are shipped to the delivery address provided by the customer during checkout.

You are responsible for ensuring that your shipping information is complete and accurate.

Delivery dates or timeframes displayed on the website are estimates unless expressly stated otherwise.

Delivery may be affected by factors outside our reasonable control, including:

• Courier delays
• Weather conditions
• Transportation disruptions
• Public holidays
• Incorrect delivery information
• Customer unavailability
• Events affecting logistics networks

Once an order has been handed to the relevant delivery partner, tracking information may be provided where available.

Additional terms relating to returns, exchanges, refunds, and delivery-related matters are provided in our Return & Refund Policy.

10. Returns, Exchanges and Refunds

Returns, exchanges, and refunds are governed by the 9toramp Return & Refund Policy published on the website.

Customers should review that policy before placing an order.

Where a return is permitted, the product may need to satisfy applicable eligibility requirements, including condition, packaging, tags, and the applicable return period.

A refund, where approved, will generally be initiated only after the returned product has been received and inspected in accordance with our applicable policy.

Nothing in these Terms limits any mandatory consumer rights available to you under applicable law.

11. Promotions, Coupons and Discounts

From time to time, 9toramp may offer promotional codes, coupons, discounts, limited-time offers, or other promotional benefits.

Promotions may have additional conditions, including:

• Validity periods
• Minimum order values
• Product exclusions
• One-time-use restrictions
• Customer or account restrictions
• Non-combinability with other offers

Unless specifically stated otherwise, promotional benefits have no cash value and cannot be transferred or exchanged for cash.

We reserve the right to correct pricing or promotional errors and to withdraw or modify promotions where reasonably necessary.

12. Product Reviews and Customer Content

If the website allows you to submit reviews, ratings, photographs, comments, testimonials, or other content, you remain responsible for the material you submit.

You agree that content submitted by you:

• Is truthful to the best of your knowledge.
• Does not violate another person’s rights.
• Does not contain unlawful, threatening, abusive, defamatory, obscene, or misleading material.
• Does not contain malicious software or harmful code.
• Does not impersonate another person.
• Does not unlawfully use another person’s personal information.

By submitting content to 9toramp, you grant us permission to use, reproduce, display, publish, adapt, and distribute that content for legitimate business, website, marketing, and promotional purposes, subject to applicable law.

We may moderate, refuse to publish, edit, or remove submitted content where we reasonably consider it inappropriate, misleading, unlawful, or inconsistent with our policies.

13. Intellectual Property

The website and its contents, including but not limited to branding, logos, product photography, images, graphics, website design, descriptions, videos, layouts, text, and trademarks, are owned by or licensed to 9toramp or relevant rights holders and are protected by applicable intellectual property laws.

You may access and use website content for personal, non-commercial shopping purposes.

You may not reproduce, republish, modify, distribute, sell, create derivative works from, or commercially exploit our content without prior written authorization.

14. Third-Party Services

Certain functions of the website may rely on independent third-party providers, such as payment processors, delivery partners, communication services, analytics providers, hosting providers, authentication services, or other technology providers. These services may operate under their own terms and policies.

While we seek to work with reliable service providers, 9toramp is not responsible for independent third-party services to the extent that issues arise from circumstances outside our reasonable control.

15. External Links

The website may occasionally contain links to websites, applications, or resources operated by third parties. These links are provided for convenience and do not necessarily mean that 9toramp endorses or controls the linked service.

Your use of a third-party website is governed by that provider’s own terms and policies.

16. Website Availability and Accuracy

We aim to keep the website operational and information reasonably accurate. However, the website may occasionally be unavailable or contain errors due to technical issues, maintenance, updates, connectivity problems, or other circumstances.

We do not promise that the website will always be available, that every feature will function without interruption, that all information will always be completely error-free, or that technical problems will always be resolved immediately.

We may modify, suspend, remove, or introduce website features from time to time.

17. Limitation of Liability

To the extent permitted by applicable law, 9toramp will not be responsible for losses or damages arising from circumstances beyond our reasonable control or from your misuse of the website, including website interruptions, third-party service failures, delivery delays outside our control, unauthorized access beyond reasonable security measures, or customer-provided incorrect information.

Nothing in these Terms is intended to exclude or restrict liability that cannot legally be excluded or restricted under applicable law.

18. Events Beyond Our Control

9toramp will not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances that are reasonably beyond our control, including natural disasters, severe weather, epidemics or pandemics, government actions, strikes, transportation disruptions, internet or telecommunications failures, supply-chain interruptions, or civil disturbances.

We will take reasonable steps to resume affected services when circumstances permit.

19. Privacy

Your use of the website and our handling of personal information are also governed by the 9toramp Privacy Policy, which explains data collection, usage, sharing, and your rights.

By using the website, you acknowledge that your information may be handled in accordance with that Privacy Policy.

20. Suspension or Termination

We may suspend or terminate your access to some or all website services if we reasonably believe that you have violated these Terms, that your activity is fraudulent or unlawful, that your account presents a security risk, or that continued access could harm 9toramp, other customers, or third parties.

Termination or suspension does not affect rights or obligations that arose before the relevant date.

21. Changes to These Terms

We may revise these Terms when necessary to reflect changes in our business, website, products, services, technology, or applicable legal requirements. The latest version will be published on this page together with its updated date.

Your continued use of the website after revised Terms are published constitutes your acceptance of the updated Terms to the extent permitted by applicable law.

22. Governing Law

These Terms and your use of the 9toramp website shall be governed by and interpreted in accordance with the laws of India, subject to applicable consumer protection and other mandatory legal rights.

Any dispute arising in connection with these Terms or your use of the website shall be subject to the jurisdiction of the appropriate courts in India, subject to applicable law.

23. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be applied to the maximum extent permitted by law or treated as severable. The remaining provisions will continue to apply.

24. No Waiver

If we do not immediately enforce a particular provision of these Terms, that does not mean we have permanently waived our right to enforce that provision later.

25. Entire Agreement

These Terms, together with the policies and notices expressly referenced on the 9toramp website, form the principal terms governing your use of our website and services.

26. Contact Information

If you have questions regarding these Terms of Service, your order, or any other matter relating to 9toramp, you can contact us at: