COD ORDER POLICY

 Cash on Delivery (COD) & Returns Policy

Welcome to 9TORAMP. To ensure a smooth, transparent, and secure shopping experience, please review our terms regarding Cash on Delivery (COD) orders, payment handling, and return refunds.

1-Order Verification & Confirmation

Verification Process: All COD orders are subject to confirmation via a verification call or an OTP sent via SMS/WhatsApp. Orders that remain unconfirmed within 24–48 hours will be automatically canceled.

Partial Advance Option: For high-value items, we may require a 10% to 20% advance payment via online channels to secure the order, with the remaining balance payable via COD.

2-COD Fees & Charges 

COD Handling Fee: A nominal non-refundable COD convenience fee of INR 149 applies to all cash-on-delivery orders. This fee covers cash handling costs and is non-refundable even if the order is returned.

3. Delivery Guidelines

  Payment at Delivery: Customers must have the exact payment amount ready for the delivery executive. Delivery agents do not carry change. Digital payment options (UPI/QR code) may be available through the courier partner.

 No Open-Box Delivery: Customers are not permitted to open, inspect, or test the package before handing over the cash payment to the delivery agent, unless an open-box delivery feature has been explicitly opted for and paid for.

4. Refunds for COD

Orders For COD orders, refunds are never issued in cash. Once the returned item passes quality inspection at our warehouse (typically within 48–72 hours of receipt), the refund will be issued via one of the following methods: 

Bank Transfer / UPI: Directly to the customer’s verified bank account or UPI ID (requires the customer to submit valid details via their account dashboard).